It took Optus 5 days to send someone out. They gave me 12:00 - 5:00pm as a time range, couldn't ring first or anything, so I had to stay home waiting for the guy to come. He turned up at 11:30.
We had five days without internet at home. Amazing the impact. I read the newspaper, it's not as good as reading RSS feeds, but not bad. Over priced if you ask me.
The kids were distraught. They basically said that they couldn't do their homework without the internet.
We also lost an ethernet switch and the ethernet port on a Mac Mini.