Sunday, April 04, 2010

Bigpond cable outage at my house

Screen shot 2010-04-04 at 10.23.19 AM.pngOnce again our Bigpond cable is down. Although the service status page mentions a few known issues they are all planned outages and say nothing of the issues they really know about.

The bill does not have the number to ring for technical support on it (even though it says "turn over for other enquiries"). The number to ring is 133 933.

When ringing up, I've learned that you don't need to go through the long IVR sequence, you can cut it a bit shorter by saying "operator".

The operator confirmed a known outage in our area and said that it won't be fixed until Tuesday, 2-3 days. They did offer to SMS me when it's fixed.

Why can't Telstra make it easy to get help? Why can't Telstra be honest about known outages? I can only assume there are so many outages that to have them public would be bad for business.

It's amazing how addicted we are here to the internet.

Happily these days I have some other alternative ways to get to the net, a pre-paid USB dongle and iPhone tethering.


Anonymous said...

What terrible service, imagine if the electric or water Co's had the same attitude. Just as well there are
alternitives, soon when there is more
broadband delivery systems they will have to shape up or go broke.


Peter Marks said...

It's back on this morning after two days. They said they'd SMS me when it was back but nothing has come in - perhaps they're waiting for office hours.